Privacy Policy

Last updated: January 2024

This privacy policy explains how quiet-panther collects, uses, and protects personal information provided through our website and consultancy services.

Information We Collect

Information You Provide

When you submit enquiries through our website or engage our consultancy services, we collect:

• Full name and contact details
• Email address for correspondence
• Property requirements and preferences
• Any additional information you choose to provide in enquiry forms

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• Responding to your service enquiries and providing requested information
• Delivering consultancy services you have engaged
• Communicating about properties that match your stated requirements
• Improving our website functionality and user experience
• Maintaining records of our business interactions

Legal Basis for Processing

We process personal information based on:

• Consent you provide when submitting enquiries
• Contract performance when delivering engaged services
• Legitimate business interests in maintaining client relationships and improving services
• Legal obligations requiring record retention

Information Sharing

We maintain strict confidentiality of client information. We do not sell, rent, or trade personal data to third parties.

Limited information may be shared with:

• Property owners or agents when coordinating viewings on your behalf
• Professional service providers assisting with service delivery
• Legal or regulatory authorities when required by law

All third parties receiving information are contractually obligated to maintain confidentiality and data protection standards.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

These measures include secure data storage systems, access controls, encryption of sensitive data, and regular security assessments.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by applicable law.

Client information related to completed consultancy services is typically retained for seven years to comply with business record requirements.

Your Rights

Under data protection legislation, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Receive your information in portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance functionality and user experience. You can control cookie preferences through your browser settings.

For detailed information about our cookie usage, please review our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Contact Information

For questions or concerns about this privacy policy or our data handling practices, contact:

quiet-panther Property Consultancy
42 Sandhill, Quayside
Newcastle-upon-Tyne NE1 3RG
United Kingdom

Email: [email protected]